Last updated: July 19, 2026 · These terms are between you and Driftwood Labs LLC ("Driftwood Labs"), a Massachusetts, USA company and the maker of Math Ladder AI. Plain language on purpose - if anything is unclear, ask: hello@mathladderai.com.
Math Ladder AI is an adaptive math-learning platform: placement diagnostics, lessons, practice, reviews, mock exams, and AI-assisted help. It is an educational tool - it supplements, and does not replace, a school curriculum, a teacher, or professional educational advice. The service is currently in beta: features change frequently, and occasional bugs or downtime are part of the deal (that's why beta is free - and why we treasure your feedback).
You may create your own account if you are 13 or older. Children under 13 use child logins created and managed by a parent or guardian in the Family portal. If you are under 18, you may use the service only with a parent or guardian's permission - and that adult accepts these terms on your behalf when they create or approve the account. A minor's use of the service is always under agreement with the supervising adult, not with the child.
You must give accurate information and keep your password safe; you're responsible for activity on your account. Accounts for children under 13 must be created and managed by a parent or guardian (see the Privacy Policy's COPPA section). You can close your account at any time in Settings or by emailing us. We may suspend or terminate accounts that abuse the service (see §4) - suspension preserves all data; you can always ask us what happened. If your account is closed for any reason, sections 4 through 7 of these terms survive.
During the Founding Family beta everything is free, and beta accounts get 30 further days of free access when the beta ends (plus any bonus days earned from feedback). When paid plans are active: subscriptions renew until cancelled; cancel anytime in Settings, effective for future charges. Our refund policy is deliberately generous - monthly plans get the current month back on request; annual and Family plans are refunded pro-rata for unused months; one-time course unlocks are fully refundable within 14 days if the course has under an hour of activity. Prices may change; we will never change what an existing subscription costs without telling you first.
Don't attack, overload, or reverse-engineer the service; don't scrape or resell the content; don't use automation to farm rungs or leaderboards; don't upload anything unlawful through the feedback or photo features; one person (or one family, on a Family plan) per account. The content - lessons, generated problems, artwork, and software - belongs to Driftwood Labs or its licensors; we license it to you for personal, non-commercial learning, including printing worksheets for your own household.
Some content flows the other way. When you send feedback, ideas, or screenshots, you give us permission to use them to operate and improve the service - with our thanks, and any feedback rewards we've promised, but no other payment. When you upload a photo through Snap & Solve, you confirm you have the right to share it, and you give us permission to process it to generate the solution (see the Privacy Policy for how photos are handled).
We work hard on correctness (our problem engines are under ongoing audit), but the service is provided "as is" and "as available", without warranties of any kind, express or implied - including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Score projections are estimates, not guarantees; AI explanations can occasionally be imperfect, which is why answers are always computed by the deterministic engine, never by the AI. SAT and AP are trademarks of the College Board; ACT is a trademark of ACT, Inc.; MATHCOUNTS, Math Kangaroo, MOEMS, AMC/AIME and other exam names belong to their owners - none of them is affiliated with or endorses this product.
To the maximum extent the law allows: neither side is liable to the other for indirect, incidental, or consequential damages, and our total liability for any claim is limited to the greater of $50 or the amount you paid us in the twelve months before the claim. These limits do not apply to anything the law says cannot be limited - for example, losses caused by our gross negligence or willful misconduct. Some states do not allow the exclusion of implied warranties or the limitation of certain damages, so parts of this section may not apply to you; nothing in these terms takes away consumer rights that your state's law says cannot be waived.
Email us first - during the beta the founder reads every message, and most problems can be fixed in a day, not a courtroom. If we truly can't work something out within 30 days of you raising it, any dispute will be resolved in the state or federal courts located in Massachusetts, and both sides consent to those courts. These terms are governed by the laws of the Commonwealth of Massachusetts, USA, without regard to its conflict-of-law rules - but if you live in another US state, you keep any protections of your home state's consumer law that cannot be waived by contract.
If a court finds any part of these terms unenforceable, the rest still stands. These terms plus the Privacy Policy are the whole agreement between us about the service. We may assign these terms if Driftwood Labs is merged or acquired - the Privacy Policy explains how your data would be handled and how you'd be notified; you may not transfer your account to someone else. If we don't enforce a provision right away, we haven't waived it.
We may update these terms as the product grows; material changes will be posted here and emailed to account holders with an email on file before they take effect. If you keep using the service after a change takes effect, that means you accept it. If you don't agree, stop using the service and - if you've prepaid - we will refund the unused portion. Contact: hello@mathladderai.com.
See also our Privacy Policy.