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Getting started

Placement, your first week, and how the ladder decides what comes next.

Can my child read ahead? — Yes. The Lesson Library opens every lesson in the course, with no prerequisites and no gates.
How placement works — An adaptive diagnostic finds the right starting rung in about 15 questions.
Is the game layer optional? — Completely. Focus mode hides leagues, rewards, quests and the daily challenge.
What "mastered" means — 75% or better on a topic, then held through spaced reviews on an expanding schedule.
What happens if we take a break? — Overdue reviews are spread across the coming days rather than dumped on the first day back.

Signing in, passwords, parent and child accounts, and your data.

Exporting or deleting your data — You can download everything the account holds, and ask for it to be deleted.
I cannot sign in — Work through these in order: the username, the password reset, then the account type.
Parent and child accounts — A parent account owns the household, creates child logins, and can supervise with view-only or full control.

What is free, what is paid, and how to change or stop paying for it.

How annual billing works — One charge for twelve months at about 36% off monthly, with a 7-day trial on every new account.
How to cancel — Settings, Subscription, Cancel. One-time unlocks are not affected.
Pausing your subscription — Pause for up to three months. Charges stop, your pricing is held, and learning content stays available.
Refund policy — Monthly refunds the current charge, annual and Family are pro-rated, and unlocks refund within 14 days if barely used.
The Founding Family beta — Everything is free during the beta, and beta accounts carry a bonus afterwards.
Updating your card — Through the manage-billing link in Settings, which opens Stripe.
What is free and what is paid — Every learning course is free. Test prep is a one-time unlock, and Plus covers everything.

Mastery, reviews, mock exams, projected scores and accommodations.

Are the projected scores official? — No. They are honest practice estimates from your timed mock, not guarantees.
Extra time and accommodations — Settings, Accommodations extends every timed mock by 25% to 200%.
Is this just procedural drill? — Fluency is the foundation, not the ceiling. Lessons explain why, and mastery is checked outside our walls.
Why the same topic keeps coming back — Reviews are scheduled to arrive just before you would forget, and the gap widens each time you pass.

Transcripts, progress reports, certificates and sending records on.

Is Math Ladder AI accredited? — No. It is a supplemental mastery system, and the documentation is written so a school can evaluate it directly.
Sending records to a school or counselor — Settings, Documentation emails a transcript, progress report or activity log to any recipients.
Who built Math Ladder AI — Designed by its founder, a PhD and Full Professor of Computer Engineering, as a product of Driftwood Labs.

Browsers, devices, timers, and what to do when something looks wrong.

A question or answer looks wrong — Report it from the question itself. These get read.
Browsers and devices — Any current browser on laptop, tablet or phone. Install it to the home screen for a full-screen app.
Pausing a timed exam — Exams can be paused, and the clock is held on the server so a sleeping device cannot corrupt it.

How to reach a human, and what to include so the reply is useful.

How long will a reply take? — A small team reading everything, rather than a promise we cannot keep.
How to contact support — The Help button on any page, signed in or not. There is no phone line.

Use the Help button in the bottom-right corner of any page. It works whether or not you are signed in, and it reaches the people who build this.